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customer service

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The best customer service story ever!

I just love this story about a young boy’s soft toy and the staff at The Ritz-Carlton’s response to a request for his safe return. This is marketing gold (along with the recent Jack Daniels’ “cease and desist” letter from our fellow WordPresser Broken Piano for President author Patrick Wensink)! Surprise and delight your customers in a … Continue reading

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