How do you communicate with your clients?
My preference? I’m an email chick through and through. I don’t like people to have to stop what they’re doing, interrupt their stream of thought, creative tangent, lunch break to talk to lil’ ol’ me.
In return I have clients who are emailers, texters, tweeters, Skypers and callers.
Having a small child and only working part time calling me isn’t often the most convenient method but most of my clients know that and are empathetic. With some clients overseas, Skype also works well as more often than not aforementioned small child is in bed when they call. Although I do feel compelled to look professional when they call, i.e. put my glasses on 🙂
Yet when a client stops communicating I wonder how to react…
Stalk them on Twitter?
Casually throw them a “I thought this might interest you” wall post on Facebook?
Suddenly start communicating by phone? Out of the blue, “Hello, how are you? Good rain we’re having… [I live in the country, there’s always time for niceties] It’s Jane McKay here. I understand you’re very busy but I’m wondering why you haven’t responded to my emails / proof / quote / colour scheme / layout idea / etc….?”
Ignore the situation, keep plodding along and hope it pans out? Constantly thinking “am I wasting my time”?
There is nothing more frustrating that working for a client and the project gets pulled (often through no fault of their own but through the upper echelons of decision-makers).
What do you do, as a freelancer, when you’ve been given the green light on a project only to have it pulled? I must say that if I’ve been given the formal go-ahead (and I never work without the green light, I learned that lesson early on) only for the client to go deafeningly silent.
In this deadline-driven industry of copywriting / design a week of indecision can hugely affect the timing of the outcome (especially as we’re on the countdown to Christmas!). And I am not one to miss a deadline if I can do anything to avoid it.
Do you find there’s an expectation of leaving things go for a week and then expecting the freelancer to pick up the slack to meet the deadline?